Tuesday, May 10, 2011
1. Never apologize for asking a question. Your agent's job is to make your trip easier, whether it's making your dining reservations or telling you how to get from the Poly to the Beach Club. That's what they get paid for. If your travel agent doesn't answer your questions in a timely--and friendly--manner, it's time to find a new agent. There are literally hundreds of them out there who will be happy to work with you.
2. If you're working with a travel agent and you decide not to book or if you have to cancel your vacation, tell the agent as soon as possible. You'll make her paperwork a lot easier. We all know that plans change; we've had to cancel vacations too. As part of our job, we take the risk that a client will cancel or not book at all. There's no need to apologize or feel bad about it; a thank you will more than suffice and is much appreciated.
3. Your Disney travel agent should not be charging your for her services. Bottom line: We get paid through Disney. There are agencies out there that charge extra fees to book rooms or even to cancel a vacation. Ask about their policies ahead of time and if it's unacceptable to you, find another agency.
Posted by Christina Wood at 10:16 AM